Outbound Call Center Representative - Infomedia Nusantara (Malang)

Join Infomedia Nusantara as an Outbound Call Center Representative in Malang, Jawa Timur and become part of a dynamic team driving customer engagement and sales growth. In this role, you will proactively reach out to potential and existing customers, handling inquiries, resolving issues, and closing sales. Our state-of-the-art call center in Malang is equipped with the latest technology, including CRM software and advanced analytics tools, ensuring you have the best resources to excel in your role.

Infomedia Nusantara is a leading provider of customer engagement solutions, serving a diverse range of industries. With a strong commitment to innovation and customer satisfaction, we offer a supportive and collaborative work environment. This role is perfect for individuals looking to leverage their communication skills and sales expertise in a fast-paced, rewarding setting.

📋 Tanggung Jawab Pekerjaan

• Proactively contact potential and existing customers using CRM software to identify sales opportunities.
• Handle customer inquiries, complaints, and technical support issues with professionalism and empathy.
• Close sales by demonstrating product knowledge and addressing customer needs.
• Monitor and report on call center performance metrics using advanced analytics tools.
• Collaborate with the sales and marketing teams to achieve company goals.
• Provide excellent customer service, ensuring high satisfaction ratings.
• Stay updated with industry trends and best practices in customer engagement.
• Participate in team meetings and training sessions to continuously improve skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a call center or customer service role.
• Proven ability to communicate effectively and professionally over the phone.
• Strong sales acumen and ability to close deals.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in Indonesian.
• Ability to work in a fast-paced environment with high call volumes.
• High school diploma or equivalent, with a preference for candidates with a degree in business, marketing, or a related field.
• Certification in customer service or sales is a plus.

🛠️ Keahlian

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